We KNW talent when we see it

Positive. Professional. Cares about clients. Team player with a winning attitude and the desire to solve problems. If those values describe you, you may be one of us.

If you’re one of us, let’s get together.

Our values illustrate who we are – team players with a winning attitude who care deeply about our clients. That perspective shows up whether we are working with each other, working with our clients, or working in the community.

If you’re ready to be part of the solution, we want to talk to you.

Current Openings

Client Experience Specialist, Employee Benefits

DEPARTMENT: Employee Benefits
LOCATION: Minnetonka, MN
REPORTS TO: Managing Partner, Employee Benefits

The KNW Group is seeking a Client Experience Specialist to provide support for Client Experience Managers and Client Consultants to help provide high quality service to employers’ Health and Welfare Plans. This role will be a primary point of contact for service related issues for the assigned clients. Additionally, they will work directly with the client team to prepare client materials with accuracy and efficiency and ensure up to date and comprehensive client filing system both electronically and paper. This will also include maintaining and developing relationships with vendors to improve internal processes and client service.


  • Oversee the client experience calendar for assigned client group and work with client team to implement and manage it effectively.
  • Develop strong understanding of health & welfare products, services, technical tools and vendor markets.
  • Perform monthly claims and utilization analysis for assigned client group and strive to identify trends and patterns.
  • Conduct marketing of benefit plans and prepare corresponding summary of results.
  • Manage CRM for assigned client group including implementation, data management, plan renewals, commission tracking, etc.
  • Ensure a prompt and sufficient response to client service issues.
  • Assist team with client communications, including drafting and editing of enrollment meeting communications, new hire benefit guides and packets, amendment letters, and consolidated enrollment forms.
  • Request Schedule A information and coordinate the preparation of Form 5500 filing.
  • Coordinate and manage contracts, amendments and other documents, new carrier changes including implementation paperwork, new policy review and distribution to clients.


  • College degree or equivalent work experience required
  • At least 2 years of experience in the employee benefit industry
  • At least 2 years demonstrated service/relationship management skills
  • Ability to work with all levels of employees
  • Strong multi-tasking skills
  • Strong computer and application skills
  • Excellent listening and organizational skills
  • Ability to independently perform assigned accountabilities, set priorities and successfully handle multiple projects in a deadline-oriented environment
  • Detail oriented
  • Excellent relationship building and presentation skills
  • Superior verbal and written communication skills

To Apply: Submit resume and cover letter to

Let us get to KNW you. Contact me below to submit your resume.

Michelle Lukens, SHRM-CP, PHR

Human Resources